"downloaded data is incomplete"

Discuss technical problems and post workarounds to known issues.
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fuzywazabear
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"downloaded data is incomplete"

Postby fuzywazabear » Mon Apr 24, 2017 8:08 pm

Another member and I had this issue and came to same solution.

If you're doing a first-time install, and you get this error "Downloaded data is incomplete" every time you click the "retry" button...

...then unplug and re-plug in you're Ethernet cable.

Reinstalling the client and restarting the computer did not fix the issue, only unplugging/re-plugging the Ethernet cable.

I hope this helps someone!

-Fuzy
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valerian
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Re: "downloaded data is incomplete"

Postby valerian » Mon Apr 24, 2017 9:29 pm

This didn't work for me.

However when I unplugged the ethernet and used Wi-Fi instead, it worked.

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relampago
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Re: "downloaded data is incomplete"

Postby relampago » Tue Apr 25, 2017 4:40 am

Hello, thank you for letting us know! :)
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dasmaeh
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Re: "downloaded data is incomplete"

Postby dasmaeh » Tue Apr 25, 2017 9:26 am

I had the same issue with the first startup. A restart of the launcher did the trick for me, resulting in an update for the launcher bevor downloading the game.

I assume that the launcher tries to check up for a launcher update once, but could not connect to the update server, because of the windows firewall. Although i agreed the launcher access to the internet due to the windows firewall window immediately, the time window seems to small and the launcher does not try it again. Than the downloadserver refuses the connection, cause of the older launcher version.

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relampago
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Re: "downloaded data is incomplete"

Postby relampago » Tue Apr 25, 2017 10:00 am

Thanks for the feedback - we are investigating this problem.
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healstation
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Re: "downloaded data is incomplete"

Postby healstation » Wed Feb 21, 2018 8:57 pm

Running the launcher as administrator seems to have fix this problem for me.
Image

scottatomic
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Re: "downloaded data is incomplete"

Postby scottatomic » Sat Feb 24, 2018 6:26 am

Also, where are you hosting the launcher download from? I was getting super-slow download speeds and it took forever to download 34 MB. I almost gave up on your game. Maybe buy the next tier up, and more people will download the game.....?


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